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In identifying the need, it's important to be as specific as possible about what your target is, and to define it in a way that will let you assess whether your best shot is producing a hit or a miss. You may think sales should go up 10% within a month. Or the average wait time in the customer service telephone queue should be cut by a fourth, or “x” amount of widgets should be cleared out of the warehouse this quarter. The better you'll be at developing a solution that works, and recognizing... Read more |
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